Put Your Bilingual Skills to Use in Customer Service

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The demographics of the United States are rapidly changing, and in no uncertain terms the population is shifting. It has quickly converted from a vast majority of English–speaking people to those that speak many different languages. For example, the Hispanic population in America has grown by leaps and bounds in the last five years. With such a large influx of people from one mother tongue, it affects every industry in one way or another. The industries and companies that are at the front of the race are those who are accommodating other cultures. Many companies are making no effort to do this are going out of business. Therefore, it is essential that leading companies flood their ranks with bilingual employees.

Bilingual employees can make a world of problems go away. They can bring in new customers, keep everyone happy, avoid large misunderstandings, and help in many ways. Almost every company has a customer service department. If you are bilingual, what better way to utilize your gift than through serving the public? There are many public outlets that could use the help of bilingual employees. Customer service is one of the best areas available for bilingual people to work. Here is a look at what is involved and how to best use your bilingual abilities.

For example, look at healthcare jobs. In no place is the need for bilingual employees greater. This is a social environment that sees more people of every nationality than any other industry. There is one thing you can count on regardless of race: you will need medical care at some point. This means that people who work in a hospital need to be proficient in several languages. The most important second language to know in this environment is Spanish.



Think about the responsibility that is associated with medical jobs. Do you really want someone working at the front desk of an emergency room that has no idea what someone is screaming at them in another language? Hospitals realize this and they will give priority to those jobseekers that can display their ability to speak another language. Even medical professions that do not deal in urgent care love to have people around that can speak in other languages. It is much easier to diagnose someone that can answer your questions. It is really hard to figure out what is wrong with someone that you cannot understand.

The importance of being fluent in another language is now more critical than ever in these customer service fields. Casually knowing a few words of Spanish is probably not going to do you much good when someone who speaks Spanish is needed. When people are scared or stressed out, as they often are in hospitals, you will need to be able to understand what they are saying. In medical jobs, you need to figure out what they are saying quickly. If you do not, someone could be seriously injured or could even die. The last thing you want is for your hospital to be associated with the death of a patient because something got lost in translation.

With this knowledge in hand, job seekers should know what they need to do in order to land the job that they have been searching for. If you are still studying or preparing for your chosen field, on the top of your priority list should be a second language. This makes you invaluable beyond description in the eyes of employers. Everyone is always talking about the lack of job security in today’s economy. However, one great way to make you indispensable is by learning a second language proficiently. In times of distress, employers will seek out those who are qualified and can speak another language. Someone with the same qualifications that only speaks one language will be at a decided disadvantage compared to you. Getting a job is a competition. What competition would not you like to enter where you had a head start over the competition? Having the knowledge of a second language is exactly that.

Regardless of what the media tells you, there are still available jobs out there. If you are bilingual, you probably will not have to look as hard for one, either. However, when you start looking, try all of the traditional avenues. Ask around your circle of influence. You would be surprised who knows about a job opening just in your group of family and friends. However, if you never talk about it, no one will ever mention it. You should also check the newspaper and the online job sites out there. The best place to find the jobs that you want are online. Whenever there is a legitimate job opening, the company will post it somewhere online. If you are looking for a job, you want to be looking where all the jobs are. Do not waste your time in places that will not bear any fruit.

Overall, having the ability to speak another language will be a great asset. It will pay off for you in ways that you could never imagine. If you have this amazing gift already, why not use it to its full advantage in the customer service or social relations field? There are many jobs out there just waiting for you to apply.
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Popular tags:

 America  English-speaking  United States  Spanish  cultures  Hispanics  social environments  populations  priorities  customers


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