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Job Details

Senior Learning Design Professional

Company name
Humana Inc.

Kansas City, MO, United States

Employment Type


Posted on
Nov 08, 2022

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Are you someone who is passionate about helping Sales Agents learn through facilitation and development? Then we have a job for you! Humana is in search for our next Senior Learning Design Professional who will use instructional design, cognitive psychology, and adult learning theory to determine the appropriate solution to a knowledge or performance gap.


Where you Come In

The Senior Learning Design Professional analyzes content, organizes content, designs solutions, and writes storyboards, scripts, performance support, mobile learning and manuals and writes effective learning objectives and coordinates performance assessments to measure training effectiveness. Additionally, this role will be analyzing learning needs and partnering with subject matter experts to provide input for course content ensuring course materials are current and relevant to training needs.

Designs and develops learning solutions for both new hire and existing associates to support role-based organizational needs

Conducts needs analysis and uses findings to develop learning solutions targeted to meet specific audience needs

Uses a disciplined instructional design approach to create meaningful, memorable learning experiences

Selects appropriate learning activities and methods to achieve objectives, and build those activities into a meaningful sequence

Selects appropriate media for delivery (instructor-led training, e-learning, virtual, blended learning, etc.) to ensure learning needs are effectively and efficiently met

Creates high quality solutions that are creative, engaging, instructionally sound, complete, and accurately convey learning concepts

Identifies and validates content to be used in learning materials based on input from Operational business partners, such as subject matter experts or key performers

Evaluates the success of learning solutions in terms of learning outcomes in collaboration with Operational metrics, performance change and business impact; identify trends and patterns in data

Prepares facilitator support materials (i.e. power point slides, leader/facilitator guides, learning activities, evaluation tools, etc.) and conduct 'train-the-trainer' sessions to ensure effective delivery and engaging learning experiences

Facilitates content when and where as appropriate

Manages annual course review process: establish project timelines, milestones and regularly communicate progress to all stakeholders

Required Qualifications - What it takes to Succeed

Bachelor's Degree in Business, Education, Communications or related fields

5 years' experience developing curriculum content, eLearning programs and virtual learning solutions

3 years of facilitation experience with adult learners

2 years in a consumer facing role within a business

Proficient in MS Office suite and other software tools

Strong knowledge of eLearning standards and Adult Learning Theory

Learning Adaptation software experience.

Strong verbal and written communication skills

Strong organizational skills with ability to manage multiple priorities

Strong attention to detail and analytical skills

Flexibility navigating change in a fast paced environment

Travel up to 20%

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Preferred Qualifications

Master's Degree in Instructional Design, Adult Education or related field

Proficiency designing virtual Instructor-Led training using Zoom/Teams

Proficient in Adobe Captivate 8.0 (and above), Microsoft 365 suite to include Rise , Camtasia and Learning Adoption Software

Proficient project management skills

5 years in contact center learning and development for Fortune top 50 organization

Experience developing and managing courses in an LMS

Bilingual in Spanish

Additional Information

This position will be subject to travel up to 20%.

What Humana Offers

We are fortunate to offer a remote opportunity for this job. Our Fortune 100 Company values associate engagement & your well-being. We also provide excellent professional development & continued education.

Benefits starting day 1 of employment

Competitive 401k match

Generous Paid Time Off accrual

Tuition Reimbursement

Parent Leave

Go365 perks for well-being

Work at Home/Remote Requirements Must ensure designated work area is free from distractions during work hours and virtual meetings Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 10x1 (10mbs download x 1mbs upload) for optimal performance is required.

Our Hiring Process

As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called Modern Hire. Modern Hire Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.

If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews

If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

Scheduled Weekly Hours


Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our

Company info

Humana Inc.
Website :

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