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Job Details

Manager Communications Americas

Company name
Hilton Worldwide

Miami, FL, United States

Employment Type

Bilingual, Manager, Pr

Posted on
Jun 02, 2023

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***This role is based at one of our corporate offices in Miami, FL, or McLean, VA***

Our Global Communications organization is responsible for protecting and elevating Hilton's reputation, driving brand and consumer communications, inspiring and engaging Team Members, and connecting owners and other partners with Hilton’s purpose and business goals.

What will I be doing?

The Manager of Americas Communications will be responsible for implementing the regional strategy that strives to protect and enhance Hilton’s reputation and that of its Americas estate; drive storylines that reinforce Hilton’s commitment to growth and position Hilton as an industry leader in the Americas; and engage in proactive storytelling and media relations, while serving as a connecting point between the enterprise, region and Hilton-managed hotels in the Americas!

More specifically, you will:

Support activities that align with the Americas Communications strategy and objectives, with an emphasis on showcasing Hilton’s managed hotels within the region via earned and owned media.

Engage in activities that will help drive consistent storytelling that reinforces our commitment to growth. This includes supporting development PR activities from deal signings for franchised and managed properties, to hotel pre-opening and opening activities across the U.S., CALA and Canada.

Collaborate on the Americas editorial calendar to support proactive storytelling that features Americas-managed hotels.

Identify target media across the region, including within key markets in CALA and Canada, and ensure inclusion in Americas media list.

Act as a consultant and main point of contact for hotel-level communications needs, helping to ensure hotel messaging aligns with Hilton’s broader enterprise strategy and that Hilton enterprise stories can be brought to life at hotels.

Maintain and nurture relationship with hotel-level marketing and PR teams in the region to keep a steady pulse on hotel happenings and facilitate the discovery of hotel storytelling opportunities.

Manage crises and issues communications across the Americas hotel estate.

Support the Americas communications team in project planning by running weekly meetings and maintain media database and tools used to facilitate team function.

Conduct content research and manage hotel content database, as well as lead hotel engagement process to secure timely information for media leads and pitch opportunities.

Deliver team monthly and project-based reports.

Assist the Americas communications team, as needed, in execution of regional initiatives and projects that support the team’s objectives and strategy.

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

Deep knowledge of the U.S., Canada and CALA media landscape.

Excellent presentation, public speaking, verbal and written communication skills, with the ability to present information, structure documents, and synthesize information.

Organizational skills with an ability to prioritize and lead multiple projects.

Display absolute discretion and confidentiality regarding sensitive information.

Ability to be accessible during non-traditional hours if needed.

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

Five (5) years of Communications experience

Bilingual/fluent in English and Spanish (business proficiency and writing)

Experience collaborating across multiple teams and countries.

Experience creating, implementing and measuring communications strategies

Experience advising senior executives and overseeing a company response to sensitive topics, including crisis communications and issues management.

Travel as needed, up to 30-35% of the time

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

BA/BS Bachelor’s Degree or Master's Degree, preferably in communications, public relations or related field

Large global organization and/or a top-tier communications agency experience

Hospitality industry experience

Fluent in Portuguese

What is it like working for Hilton?

The future of hospitality is bright at Hilton ( a leading global hospitality company with a diverse portfolio of world-class brands ( . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits ( such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive ( environment for all. Check out the Hilton Careers blog ( and Instagram ( to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job: Communications and Corporate Affairs

Title: Manager, Communications Americas

Location: null

Requisition ID: COR013QU


Company info

Hilton Worldwide
Website :

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