Job Details

Outbound Contacts Representative 3

Company name
Humana Inc.

San Juan, PR, United States

Employment Type

Customer Service, Call Center, Bilingual

Posted on
May 20, 2023

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Job Information


Outbound Contacts Representative 3


San Juan

Puerto Rico


The Outbound Contacts Representative 3 represents the company by making outbound contact to members and/or providers regarding a variety of issues. The Outbound Contacts Representative 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.


The Outbound Contacts Representative 3 performs follow up with members and/or providers. Ensures responses to member and/or provider inquiries are completed on time to achieve service and quality standards. Decisions are typically focus on methods, tactics, and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests, in addition to interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

Required Qualifications

Fully Bilingual English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance. If selected for the position, you will be required to take a Language Proficiency Assessment in English/Spanish.

1or more years of technical experience

Previous inbound call center or related customer service experience

Proficiency in Microsoft Office applications i.e., Outlook, Word, and Excel

Adaptable with the ability to thrive in a fast-paced environment

Strong attention to detail

Strong typing and computer navigation skills

Capacity to multi-task, including use of multiple computer applications simultaneously

Effective verbal and listening communication skills

Schedule requirement: 8:00am to 5:00pm. When daylight saving time changes, it will be from 9:00am to 6:00pm

Office Location: El Mundo Office Building Chardon Ave. San Juan, P.R. (Located near Plaza Las Americas)

Preferred Qualifications

Associate's or Bachelor's Degree

Previous healthcare experience

Additional Information

Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Humana Perks:

Full time associates enjoy:  

Medical, Dental, Vision and a variety of other supplemental insurances  

Paid time off (PTO) & Paid Holidays 

401(k) retirement savings plan

Tuition reimbursement and/or scholarships for qualifying dependent children.

And much more! 

Social Security Task:

Alert: Humana values personal identity protection. Please be aware that applicants being considered for the position will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from with instructions to add the information into the application at Humana's secure website.

Virtual Pre-Screen:

As part of our hiring process for this opportunity, we will be using exciting virtual pre-screen technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a virtual pre-screen, you will receive an email and text correspondence inviting you to participate in a Modern Hire interview. In this virtual pre-screen, you will receive a set of questions to answer. You should anticipate this virtual pre-screen to take about 10-15 minutes.

Scheduled Weekly Hours


Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our

Company info

Humana Inc.
Website :

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