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Job Details

Telephonic Behavioral Health Care Manager

Company name
Humana Inc.

Overland Park, KS, United States

Employment Type

Healthcare, Disability, Bilingual

Posted on
Apr 21, 2023

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Job Information


Telephonic Behavioral Health Care Manager


Overland Park



The Behavioral Health Care Manager, in a telephonic environment, assesses and evaluates members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and well being of members. The Behavioral Health Care Manager's work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.


Job Description

The Behavioral Health Care Manager employs a variety of strategies, approaches and techniques to manage a member's physical, environmental and psycho-social health issues. Identifies and resolves barriers that hinder effective care. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through assessments and/or evaluations. May create member care plans. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

This position will support Humana member's access to behavioral health services, including a focus on the increased need in behavioral health services. This position will provide member outreach and education related to behavioral health including assessing risk, determining appropriate care in individual patient communities, and collaborating with providers as well as clinicians across other Humana departments.

The schedule for this remote telephonic position:

Eight (8) hour shift between 8:00 AM and 6:00 PM in your local time zone

Occasional over time may be requested as business needs.

The department prefers candidates that are bilingual in both English and Spanish.

This does not exclude non-bilingual candidates

If you are bilingual, you are invited to take a language proficiency assessment.

If you elect to take the bilingual language assessment and do not pass, this will not impact your eligibility for the position.

Required Qualifications

Current valid social service license, e.g. MSW, LCSW, LPC, LMHC

Master's degree in a behavioral-health field, such as social work, counseling, or related health discipline from an accredited university

2 years or more of experience working as a behavioral health professional

Experience with behavioral change, health promotion, coaching and/or wellness

Proficiency with Microsoft Office Programs, e.g., Word, Excel & PowerPoint, shared systems, troubleshoot and resolve general technical issues.

Preferred Qualifications

Experience supporting patients telephonically.

Experience working in Community Mental Health or as part of a crisis response team or Assertive Community Treatment (ACT) team, and substance use disorder treatment

Experience working with both children and adults

Bilingual (English/Spanish) - ​

Bilingual Language in both English and Spanish - Language Proficiency Assessment will be performed to test fluency in reading, writing and speaking in both languages.


Remote work at home


United States




Work at Home Guidance

To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

Satellite, cellular and microwave connection can be used only if approved by leadership

Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Additional information

The department prefers candidates that are bilingual in both English and Spanish.

This does not exclude non-bilingual candidates

If you are bilingual, you are invited to take a language proficiency assessment.

If you elect to take the bilingual language assessment and do not pass, this will not impact your eligibility for the position.

Covid Vaccionation Policy

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Additional information

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from with instructions to add the information into the application at Humana's secure website.

Scheduled Weekly Hours


Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our

Company info

Humana Inc.
Website :

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