Bilingual Social Services Care Coach 1 - Orlando FL

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Job Information

Humana

Bilingual Social Services Care Coach 1 - Orlando, FL

in

Orlando

Florida

Description

The Care Coach 1 assesses and evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Coach 1 work assignments are often straightforward and of moderate complexity.

Responsibilities

This is an office based position in Orlando, FL. Initial training will be 6-8 weeks virtually and temporary WAH and maybe eventually in the Orlando office.

This position also requires home visits to members in the area and surrounding counties as permitted.

The Care Coach 1 employs a variety of strategies, approaches and techniques to manage a member's health issues. Identifies and resolves barriers that hinder effective care.

Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning.

Understands own work area professional concepts/standards, regulations, strategies and operating standards.

Makes decisions regarding own work approach/priorities, and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

Required Qualifications

Bilingual English/Spanish - must be able to speak, read and write in both languages without limitations or assistance

Must be able to work Monday through Friday between the hours of 8am-7pm but be flexible with your hours based on business needs and hours could include weekends/holidays during the Medicare Annual Election Period (Sept 16-Dec 8)

Previous experience in phone intensive environment with strong customer service skills both inbound & outbound (70-80% at times)

Previous administrative or related experience

Current valid Driver's license required & ability to travel up to 75% at times in surrounding counties

Team player, ability to work with tight schedules, multiple priorities as well as work independently

Strong proficiency in Microsoft Office Programs Word, Excel

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

We will require full COVID vaccination (https://www.cdc.gov/coronavirus/2019-ncov/vaccines/fully-vaccinated.html#vaccinated) for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates and the communities we serve. This job must be in the office and requires close personal interaction with patients. You will not be able to social distance.

If progressed to offer, you will be required to provide proof of full vaccination where allowed by law. Medical and religious exemptions will be considered on a case by case basis. Requests for these exemptions should be submitted at least 2 week prior to your scheduled first day of work.

Preferred Qualifications

Associates /Bachelors

Prior experience with Medicare & Medicaid recipients

Previous experience with electronic case note documentation and experienced with documenting in multiple computer applications/systems

Experience with health promotion, coaching and wellness

Knowledge of community health and social service agencies and additional community resources

Additional Information:

Workday: ModernHire

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com