Queens, NY, United States
Bilingual, Customer Service
Oct 12, 2022
As an Engagement Specialist you will be responsible for contributing to and delivering on Humana's strategy in community based engagement. You will be responsible for effectively promoting our Medicare brand in the community.
In the Engagement Specialist role you will provide a very specific role in the effort to boost our community presence as well as our Humana brand.
Duties and responsibilities may include:
Marketing support to enhance brand awareness
Provide event flyers, brochures, and nominal promotional items
Work extended hours, weekends when needed at both indoor/outdoor locations
Team work oriented
Works in compliance with federal, state and local regulations that apply to the Medicare Advantage market
Establish and maintain positive relationships with the community
At least one (1) year of experience in a customer service or similar role
Must be Bilingual (Chinese, Korean, or Phillipino)
Capacity to maintain confidentiality and work independently in support of the department
Available to travel to designated work area
Work extended hours and weekends when needed at both indoor/outdoor locations
Proficiency in all Microsoft Office Program, e.g. Word, PowerPoint, Excel, Access, etc.
Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
Social Security Task:
Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.
As part of our hiring process for this opportunity, we will be using exciting virtual pre-screen technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a virtual pre-screen, you will receive an email and text correspondence inviting you to participate in a Modern Hire interview. In this virtual pre-screen, you will receive a set of questions to answer. You should anticipate this virtual pre-screen to take about 10-15 minutes.
Scheduled Weekly Hours
New York City Pay Range
The compensation range represents a good-faith estimate of starting pay at the time of posting and may vary based on geographic location and/or employment type. Individual pay decisions will vary based on demonstrated job-related skills such as education, experience, certifications, etc.
$36,200 - $49,925
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
Website : http://www.humana.com