Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Torrance, CA
View more jobs in California

Job Details

Consumer Engagement Professional 2

Location
Torrance, CA, United States

Posted on
Dec 21, 2020

Apply for this job






Profile

Description

The Consumer Engagement Professional 2 oversees the enrollment, education, engagement, and activation duties for client groups regardless of segment, and for product where warranted. The Consumer Engagement Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities

The Consumer Engagement Professional 2 contributes to business strategy by understanding benefit offerings to ensure enrollment success, identifying member education opportunities to drive maximum utilization of available resources, and directing clients on the use of available resources. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Essential Duties:


Administer internal document system (SharePoint) including updating content and organizing resources to clinical and operational areas.
Develop internal and external customer resources including recording and organizing content to be delivered.
Maintain Enclara's customer facing learning management system (LMS), including daily content edits and addition of new resources.
Internal communication and support with multi-departmental leaders to assess and determine tool and resource delivery and effectiveness.
Partner with marketing department to ensure tools and resources are branded and presented in a way consistent with Enclara's theme and messaging.
Serve on and support document review processes for internal and external resources
Serve as internal resource for CRM system and data reporting.


Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.


Highly organized and able to prioritize and re-prioritize based on department and company goals and objectives.
Able to work well with multi-departmental personnel and to prioritize needs based on departmental direction .
Able to communicate effectively, both written and verbal communication.


Required Qualifications

Education and/or Experience:


Bachelor's degree in adult education or related field, or equivalent work experience required.
Minimum of 2 years' experience working with learning management systems or other complex content delivery systems with complex user interfaces and robust data content.
Healthcare background and/or basic knowledge and familiarity of medical terms, drug/pharmaceutical terms, with clinical dynamics; working knowledge of the hospice model of care preferred.
Experience in document development and writing/editing customer-facing documents.
Experience with performance improvement regarding resource management.
Effective communication and presentation skills
Solid leadership and personal accountability for work and productivity
Health and Life license or in process of pursuing (completion within 30 days of hire)
This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits.
Comprehensive knowledge of Microsoft Word, Excel and PowerPoint
Able to meet deadlines, work with minimum supervision
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Computer Skills:


Must be proficient in all Microsoft office application (PowerPoint, word, excel, Visio)
Must have experience working with multidimensional software programs with variable user interfaces (Salesforce or CRM, LMS, etc.)
Previous experience with SABA preferred


Preferred Qualifications


Previous project management experience
Previous experience in sales
Bilingual English/Spanish


Scheduled Weekly Hours

40

Company info

Sign Up Now - BilingualCrossing.com

Similar Jobs:
For Employers Sales Representative - Los Angeles North, CA DolEx Gardena, CA, US 2d ago source : ZipRecruiter, Inc. Purpose The Market Manager for the Los Angeles North territory manages the DolEx / Quisqueyana agent network withi...
Staff RN II- Clinic (Bilingual) Per-Diem
Location : Los Angeles, CA
Jobs Rated 122nd As the leader of the health care team, provides professional nursing care, utilizing the nursing process in accordance w/ established standards of care, policies, & procedures. Demonstrates performance consistent ...
Dental Assistant (Anaheim)
Location : Anaheim, CA
Overview\nThis position is responsible for assisting the dentist(s) and the dental hygienist(s) in providing primary care dental services to patients at the clinic or in the mobile oral health unit as well as for sterilization, pr...
EmploymentCrossing provides an excellent service. I have recommended the website to many people..
Laurie H - Dallas, TX
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
BilingualCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
BilingualCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2021 BilingualCrossing - All rights reserved. 168 192