Job Details

Care Delivery Tele Sales Agent- Work at Home Nationwide bilingual English/Spanish preferred

Company name
Humana Inc.

Location
Metairie, LA, United States

Employment Type
Full-Time

Industry
Work At Home, Bilingual

Posted on
Mar 23, 2021

Apply for this job






Profile

Description

The Care Delivery Tele Sales Agent conducts selling activities related to inbound and outbound calls within a care delivery setting. The Care Delivery Tele Sales Agent work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities

Position Summary

Reporting to the Manager of the Telephonic Sales Team, the Telephonic Sales Agent will focus on converting prospects to patients of PIPC through receiving inbound calls and making outbound calls.

Roles & Responsibilities

Responsible for converting Medicare eligible callers to become patients during telephonic conversations

Receive inbound calls from prospective PIPC patients to educate and provide them with the PIPC value proposition and the benefits and features of being a PIPC member; act as the first point of contact with Humana

Proactively anticipate member needs and questions in order to provide guidance and stellar customer service

Team with community engagement managers and field sales agents to understand deep knowledge of market specifics and partner together in sales

Convey value-added information in a conversational format to allow prospects to make informed decisions

Foster a competitive, sales mindset, enabling the business to grow

Document and modify contact notes across multiple CRM systems as necessary to properly document interactions with prospects and patients

Maintain and update knowledge repository and FAQs for designated market

Achieve and maintain performance levels to established standards

Utilize job knowledge and experience to provide creative ideas to the team to improve the process, techniques, and member experience

Flourish within a Telephonic Sales environment where performance metrics are closely monitored to ensure that quality and productivity standards are maintained while working independently

Retain confidential information and protect both member and company assets

Perform general customer service tasks for callers as needed

Required Qualifications

High school diploma or G.E.D.

Experience in a previous sales role; excellent sales demeanor

Experience communicating in a thoughtful manner towards an audience of cultural and age diversity

Experience in effectively and clearly communicating, using the English language, in oral and written formats

Possess a firm understanding of Outlook, Microsoft Word & Excel, and the Windows operating system

Ability to multi-task using multiple PC based systems to gather information while simultaneously communicating with customers

Comfortable working within a sedentary and telephone intensive environment

Experience in a role that requires active listening skills

Preferred Qualifications

Bilingual English/Spanish (read, write and speak)

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com

Similar Jobs:
Bilingual Store Counter Sales
Location : Jefferson, LA
Job Information O'Reilly Automotive Stores, Inc Bilingual Store Counter Sales in JEFFERSON Louisiana O'Reilly está contratando ventas de mostradores de venta al por menor bilingues. Los miembros de nuestro equipo de ventas son res...
Cashier (Bilingual-Spanish/Vietnamese) Gretna, Louisiana, 70053 Add to favorites Favorited View favorites Purpose: As a Cashier (Customer Service Associate), you are the first and final interaction for Floor and Decor’s cu...
Experienced Case Managers—a world of opportunities awaits you! Are you looking for the kind of opportunity that truly challenges you to use the skills you’ve worked so hard to build? We can help! We are looking for Immigration Cas...
I found a new job! Thanks for your help.
Thomas B - ,
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
BilingualCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
BilingualCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2022 BilingualCrossing - All rights reserved. 168 192