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Job Details

Care Delivery Tele Sales Agent- Work at Home Nationwide bilingual English/Spanish preferred

Company name
Humana Inc.

Overland Park, KS, United States

Employment Type

Work At Home, Bilingual

Posted on
Mar 23, 2021

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The Care Delivery Tele Sales Agent conducts selling activities related to inbound and outbound calls within a care delivery setting. The Care Delivery Tele Sales Agent work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.


Position Summary

Reporting to the Manager of the Telephonic Sales Team, the Telephonic Sales Agent will focus on converting prospects to patients of PIPC through receiving inbound calls and making outbound calls.

Roles & Responsibilities

Responsible for converting Medicare eligible callers to become patients during telephonic conversations

Receive inbound calls from prospective PIPC patients to educate and provide them with the PIPC value proposition and the benefits and features of being a PIPC member; act as the first point of contact with Humana

Proactively anticipate member needs and questions in order to provide guidance and stellar customer service

Team with community engagement managers and field sales agents to understand deep knowledge of market specifics and partner together in sales

Convey value-added information in a conversational format to allow prospects to make informed decisions

Foster a competitive, sales mindset, enabling the business to grow

Document and modify contact notes across multiple CRM systems as necessary to properly document interactions with prospects and patients

Maintain and update knowledge repository and FAQs for designated market

Achieve and maintain performance levels to established standards

Utilize job knowledge and experience to provide creative ideas to the team to improve the process, techniques, and member experience

Flourish within a Telephonic Sales environment where performance metrics are closely monitored to ensure that quality and productivity standards are maintained while working independently

Retain confidential information and protect both member and company assets

Perform general customer service tasks for callers as needed

Required Qualifications

High school diploma or G.E.D.

Experience in a previous sales role; excellent sales demeanor

Experience communicating in a thoughtful manner towards an audience of cultural and age diversity

Experience in effectively and clearly communicating, using the English language, in oral and written formats

Possess a firm understanding of Outlook, Microsoft Word & Excel, and the Windows operating system

Ability to multi-task using multiple PC based systems to gather information while simultaneously communicating with customers

Comfortable working within a sedentary and telephone intensive environment

Experience in a role that requires active listening skills

Preferred Qualifications

Bilingual English/Spanish (read, write and speak)

Scheduled Weekly Hours


Company info

Humana Inc.
Website :

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