Bilingual Front Office Specialist

Profile

Description

CenterWell Senior Primary Care, a subsidiary of Humana Inc., is a primary care medical group practice with centers open or opening in Florida, Georgia, Kansas, Louisiana, Missouri, Nevada, North Carolina, South Carolina and Texas. CenterWell Senior Primary Care has a strong emphasis on senior-focused primary care for members of Medicare Advantage health plans and is committed to providing personalized, high-quality primary care combined with an excellent patient experience. CenterWell Senior Primary Care has experience in both the treatment and management of most chronic and acute-care conditions. The practices also provide health education and value-added, well-being services at the centers and around their neighborhoods to help both patients and community members improve their health.

At CenterWell Senior Primary Care, we want to help those in the communities we serve, including our associates, lead their best lives. We support our associates in becoming happier, healthier, and more productive in their professional and personal lives. We promote lifelong well-being by giving our associate fresh perspective, new insights, and exciting opportunities to grow their careers. Our culture is focused on teamwork and providing a positive and welcoming environment for all.

We have over 215 clinics nationwide and counting - come join us.

Responsibilities

CenterWell is seeking a Bilingual Front Office Specialist, you are the first impression of the center. You will welcome patients and coordinate front-desk activities. The ideal candidate will have a friendly and easy-going personality. The Bilingual Front Office Specialist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and maintain optimal wellness by guiding members/families toward resources appropriate for the care and wellbeing of members.

Center Address: 3915 Spencer Highway, Pasadena, TX 77504-1200

Job Functions:

Welcomes patients and visitors

Assists patients, answering patients' questions

Appointment scheduling

Verification of insurances

Collecting patient charges

Required Qualifications

One year experience in a patient-facing or customer facing position within a medical office or healthcare setting

Bilingual English and Spanish without limitations to read, write, and speak in both languages

Familiarity with care and well-being resources, or ability to research and obtain information

Excellent customer service and phone etiquette.

Knowledge of MS Office (Word, Excel, Outlook, Access)

Preferred Qualifications

1 plus years of experience in a Physician office setting

Experience with EMR's

Knowledge of medical terminology

Experience with Senior population

Knowledge of Managed care and Medicare

Working hours : Monday to Friday 8AM-5PM

Additional Information

This role is considered patient facing and is part of Humana/Senior Bridge's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters.

Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Alert

CenterWell, is a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com