Critical Customer Case Manager - Military Veterans

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u003cbu003e Job Details u003c/bu003eu003cbru003eu003cbru003eu003cbu003eBuild your best future with the Johnson Controls teamu003c/bu003eu003cbru003eu003cbru003eu003cbu003eWhat we offer:u003c/bu003eu003cbru003eu003culu003enu003cliu003eCompetitive salaryu003c/liu003enu003cliu003ePaid vacation/holidays/sick timeu003c/liu003enu003cliu003eComprehensive benefits package including 401K, pension, medical, dental, and vision careu003c/liu003enu003cliu003eOn the job/cross training opportunitiesu003c/liu003enu003cliu003eEncouraging and collaborative team environmentu003c/liu003enu003cliu003eDedication to safety through our Zero Harm policyu003c/liu003enu003c/ulu003eu003cbru003eu003cbu003eWhat you will do:u003c/bu003eu003cbru003eu003cbru003eWe would like you to own the Critical Customer Case Management Team to optimally resolve escalated customer issues! This individual will take ownership of open issues and communicate, both internally and externally, the status of issues to drive satisfactory outcomes. The main responsibility of this position is to bring order, structure, and focused management attention to customer's complicated or critical issues resulting in customer happiness, or optimally managing those expectations!u003cbru003eu003cbru003eu003cbu003eHow you will do it:u003c/bu003eu003cbru003eu003culu003enu003cliu003eCollaborates across the business to deliver solutions to open customer issuesu003c/liu003enu003cliu003eCrafts a structured approach to supervising and resolving open issues in a timely manneru003c/liu003enu003cliu003eWorks closely with supply chain, procurement, operations, manufacturing, engineering, product management, quality, finance, and suppliers to resolve open issuesu003c/liu003enu003cliu003eDevelop KPIs to ensure accountability and timely case closure across the enterpriseu003c/liu003enu003cliu003eWorks very closely with the Customer Service Manager to ensure accurate hand-off of issues that have been raisedu003c/liu003enu003cliu003eEffective, timely, and regular communication to customersu003c/liu003enu003cliu003eCrafting a data-driven approach to further intensify issues when vitalu003c/liu003enu003cliu003eIdentify chronic issues and processes leading to customer dissatisfaction and provides recommendations for improvementu003c/liu003enu003cliu003eDevelops positive relationships with leadership teams across the organizationu003c/liu003enu003c/ulu003eu003cbru003eu003cbu003eWhat we look for:u003c/bu003eu003cbru003eu003cbru003eRequiredu003culu003enu003cliu003eBachelor's degree in related field, or commensurate experienceu003c/liu003enu003cliu003e3-5 years' experience in operations, procurement, supply chain, or manufacturing within JCIu003c/liu003enu003cliu003eAbility to work collaboratively in a matrixed organizationu003c/liu003enu003cliu003eVery diligent with detailed structured approaches to issue resolutionu003c/liu003enu003cliu003eExcellent communication, interpersonal and analytical abilitiesu003c/liu003enu003cliu003eIntegrity, patience, and tact under demanding or fast paced situationsu003c/liu003enu003cliu003eExperience with Microsoft Office programsu003c/liu003enu003cliu003eFamiliar working within a PDP environment cross functionallyu003c/liu003enu003cliu003eTravel of less than 5% travelu003c/liu003enu003c/ulu003eu003cbru003ePreferredu003culu003enu003cliu003eFamiliarity with HVAC and applied equipment (chillers, air-handling units and refrigeration) strongly preferredu003c/liu003enu003cliu003ePrior management experienceu003c/liu003enu003cliu003eMechanical proficiencyu003c/liu003enu003c/ulu003eu003cbru003e#LI-AD2u003cbru003eu003cbru003e#LI-Onsiteu003cbru003eu003cbru003eJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law . If you are an individual with a disability and you require an accommodation during the application process, please visit here .

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