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Job Details

Passenger Service Agent - Full time Bilingual Position Fluent in Spanish/English

Company name

Detroit, MI, United States

Employment Type

Bilingual, Customer Service

Posted on
Jan 04,2019

Valid Through
Apr 19,2019

Apply for this job


Passenger Service Agent - Full time Bilingual Position (Fluent in Spanish/English)','01DWK','!*!Position Summary :

Must be able to speak, read, and write both English and Spanish Fluently. Passenger Service Agents are responsible for providing customer service, ticketing and those activities related to boarding and deplaning passengers at the ticket counter, passenger gate or baggage areas.

Essential Functions:

Completes activities, associated paperwork and/or computer entries related to boarding and/or deplaning passengers. 

Keys passenger information into the ticketing reservation system.

Assists passengers with reservations, ticketing, and adjustments to itinerary.

Greets passengers and provides necessary travel and gate information.

Keep passengers informed and makes announcements to ensure important information is communicated about their itineraries, flights and luggage.

Coordinates with internal resources to ensure passenger information is processed and flights are dispatched on time.

Accepts passenger luggage and creates and affixes bag labels to ensure proper delivery.

All other duties as assigned.


This description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Particular functions, tasks and requirements may vary or be added depending upon the location and operational requirements. The text on this site does not represent a contract of employment and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

DAL Global Services is an Equal Opportunity Employer Minorities/Females/Protected Vets/Disabled ','United States of America-Michigan-Detroit','11.00','11.00','Passenger Service Agent - Full time Bilingual Position (Fluent in Spanish/English)

Company info

Website :

Company Profile
We are Delta Global Staffing (DGS), a wholly owned subsidiary of Delta Air Lines, delivering integrity, innovation and an elevated degree of responsiveness to customers throughout the United States.

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