Auburn Hills, MI, United States
Bilingual, Help Desk, Call Center, Customer Service
Bilingual in Spanish Comerica Call Center Agent Current and Future Opportunities The Call Center Agent Junior will be responsible for contributing to the overall success of our National Contact Center by meeting or exceeding referral goals, achieving prescribed customer service levels and executing operational objectives. This role will handle a high call volume of in-bound calls in a fast-paced environment while processing customer requests for their banking inquiries. Its role structured work schedule may require overtime, evenings and Saturdays. The role requires sitting for extended periods of time and using a headset for communicating with customers by phone. Position Competencies Successful incumbents possess strong communication skills, troubleshooting abilities, time management and organizational skills. Position Responsibilities: Customer Support * Provide remarkable customer service by handling inbound and outbound calls, offering problem resolution to support basic complexity customer interactions by offering problem resolution. * Able to recognize an opportunity to deepen relationship with core Comerica products and services through limited knowledge of Comerica's product and services. * Demonstrate understanding of system and transactions to support less complex customer interactions. * Meet or exceed individual productivity and quality assurance objectives. Risk and Compliance * Ensure compliance with applicable federal, state and local laws and regulations. These Call Center Agent positions are located at 975 S. Opdyke, Auburn Hills, MI 48326. The Michigan Customer Contact Center is open from 8:00 am - 10:00 pm, Monday-Friday and Saturday 8:00 am - 5:00 pm. There are various work week schedules and shifts within the Call Center for these positions. Relocation No relocation assistance is provided for this position. Travel Travel is not required for this position. - High school diploma or general education diploma (GED) - 3 years retail, financial sales or call/contact center experience - 3 years customer service experience - 2 years Microsoft Windows applications, systems data entry and internet search experience - 1 year conducting out -bound sales calls experience or 1 year of technical helpdesk experience Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Website : https://www.comerica.com/
Comerica Incorporated is a financial services company headquartered in Dallas, Texas, strategically aligned into three major business segments: the Business Bank, the Retail Bank, and Wealth Management.