Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
Similar Jobs
Linguist Team Lead
Bethesda, MD
Apply Now >
Bilingual Customer Service Representative - Retirement
Lincoln National Corporation
Rockville, MD
Apply Now >
Bilingual Customer Service Representative - Retirement
Lincoln National Corporation
Washington, DC
Apply Now >
Project Safety Manager - Data Center Construction
McLean, VA
Apply Now >
Paralegal - Bilingual (Spanish)
Jaime Winthuysen Aparisi & Associates, LLC
Silver Spring, MD
Apply Now >
View more jobs in Vienna, VA
View more jobs in Virginia

Job Details

Bilingual Customer Service Representative - Retirement

Company name
Lincoln National Corporation

Location
Vienna, VA, United States

Employment Type
Full-Time

Industry
Customer Service, Bilingual

Posted on
Jun 17, 2021

Valid Through
Sep 30, 2021

Apply for this job






Profile

Job Information

Lincoln Financial Group

Bilingual Customer Service Representative - Retirement

in

Vienna

Virginia

Alternate Locations: Fort Wayne, IN (Indiana); Atlanta, GA (Georgia); Austin, TX (Texas); Baltimore, MD (Maryland); Baton Rouge, LA (Louisiana); Birmingham, AL (Alabama); Boise, ID (Idaho); Boston, MA (Massachusetts); Buffalo, NY (New York); Canonsburg, PA (Pennsylvania); Charlotte, NC (North Carolina); Chicago, IL (Illinois); Cincinnati, OH (Ohio); Cleveland, OH (Ohio); Columbia, SC (South Carolina); Columbus, OH (Ohio); Concord, NH (New Hampshire); Dallas, TX (Texas); Deerfield Beach, FL (Florida); Detroit, MI (Michigan); Dover, NH (New Hampshire); Durham, NC (North Carolina); Edina, MN (Minnesota); Edison, NJ (New Jersey); Ellicott City, MD (Maryland); Fayetteville, SC (South Carolina); Florence, SC (South Carolina); Fort Lauderdale, FL (Florida); Fort Worth, TX (Texas); Gainsville, FL (Florida); Glen Allen, VA (Virginia); Greensboro, NC (North Carolina); Hartford, CT (Connecticut); Houston, TX (Texas); Huntsville, AL (Alabama); Indianapolis, IN (Indiana); Jacksonville, FL (Florida); Johnson City, TN (Tennessee); Kansas City, KS (Kansas); Lexington, KY (Kentucky); Louisville, KY (Kentucky); Lutherville, MD (Maryland); Madison, WI (Wisconsin); Memphis, TN (Tennessee); Miami, FL (Florida); Milwaukee, WI (Wisconsin); Minneapolis, MN (Minnesota); Nashville, TN (Tennessee); New York, NY (New York); Norwood, OH (Ohio); Omaha, NE (Nebraska); Orlando, FL (Florida); Paramus, NJ (New Jersey); Parsippany, NJ (New Jersey); Philadelphia, PA (Pennsylvania); Phoenix, AZ (Arizona); Pittsburgh, PA (Pennsylvania); Plano, TX (Texas); Plymouth Meeting, PA (Pennsylvania); Portland, ME (Maine); Portland, OR (Oregon); Radnor, PA (Pennsylvania); Raleigh, NC (North Carolina); Richmond, VA (Virginia); Rochester, NY (New York); Rockville, MD (Maryland); Rolling Meadows, IL (Illinois); Rye Brook, NY (New York); Salt Lake City, UT (Utah); San Antonio, TX (Texas); Schaumburg, IL (Illinois); Scottsdale, AZ (Arizona); Seattle, WA (Washington); Southfield, MI (Michigan); St. Louis, MO (Missouri); Syosset, NY (New York); Tampa, FL (Florida); Toledo, OH (Ohio); Tupelo, MS (Mississippi); US All Regions (Excluding Colorado); US Midwest; US Northeast; US Southeast; US Southwest; US West (Excluding Colorado); Vienna, VA (Virginia); Virginia Beach, VA (Virginia); Washington, DC (District of Columbia); White Plains, NY (New York); Windsor, CT (Connecticut); Woodmere, OH (Ohio); Work from Home (Excluding Colorado)

Relocation assistance is not available for this opportunity.

Level: N2

Requisition #65977

About the Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $238 billion in assets under management as of December 31, 2018.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.

General Purpose of Job

As a Bilingual Customer Service Representative for Retirement Plan Services (RPS), you will serve as the first point of contact for our retirement plan customers (i.e. plan participants, beneficiaries, financial professionals, plan sponsors, etc.). You will be responsible for answering inbound calls and addressing customer service inquiries and concerns. You will build rapport with and educate our customers about their retirement plans while using technology and multiple resources. As you develop, you will gain knowledge and skills within the retirement plan business through ongoing classroom and hands-on training to build subject matter expertise. Our goal is to deliver a positive and memorable customer experience while helping our customers feel more confident about their retirement plans. Verbal and written proficiency in Spanish is required.

The hours of this role will be Monday through Friday from 11:15 a.m. to 8:00 p.m. EST. Training hours may vary for the first 4-6 weeks of training.

In response to COVID-19, the Lincoln Financial workforce has moved to working from home for the time being to ensure the health and safety of our employees and their loved ones. Depending on location, this role may remain work from home/remote in the future.

Duties and Responsibilities

Provides accurate, timely information meeting the customer's needs through problem resolution.

Continually meets or exceeds departmental quality and service standards.

Works in a fast-paced, structured, team-oriented environment with a diverse group of employees focused on meeting the needs of the company and our customers.

Performs research to respond to customer inquiries and documents customer interactions in appropriate systems.

Maintains customer confidentiality while complying with privacy regulations.

Completes a mix of instructor-led classroom training and on-the-job-learning.

Engages in development opportunities and works toward career advancement.

Recognizes general issues and or concerns, understands the effect on the customer's service experience, and suggests process improvements.

Supports and promotes change management and/or departmental/enterprise initiatives

Works overtime as needed, potentially on short notice, during peak volume times.

Education

High School or GED - Minimum Required

Associates Degree desired

Experience

0 - 1 Years of general experience - need not be directly related to position (Required)

1 Years of customer service experience desired

Other Skills and Abilities

Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Ability to navigate multiple processing systems (3-5) while engaging in customer conversations.

Passion for helping, servicing and educating others; strong customer focus and the desire to build rapport during each interaction.

Strong analytical skills and attention to detail in order to adhere to policies, procedures and guidelines

Demonstrates strong organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.

Ability to work with others in a fast-paced, team environment.

Demonstrates solid relationship management skills with internal and/or clients (e.g. management, peers, colleagues, customers, etc.).

Demonstrates strong interpersonal skills with a collaborative style.

Demonstrates the ability to use sound judgment and discretion regarding confidential information.

Successfully completes regulatory and job training requirements.

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

#[[customString5]]

Lincoln Financial Group (LFG) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.

Company info

Lincoln National Corporation
Website : https://www.lfg.com

Similar Jobs:
Bilingual Spanish - Teller - Gaithersburg, MD
Location : Gaithersburg, MD
Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a full time Teller with...
Training Site Lead
Location : Indian Head, MD
Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Job Family: Training The Training Site Lead provides training and technical assistance to a federally funded network of care providers. The Site Leads...
Human Service Worker III
Location : Fairfax, VA
Human Service Worker III Print (http://agency.governmentjobs.com/fairfaxcounty/job_bulletin.cfm?jobID=3159836&sharedWindow=0) Apply Human Service Worker III Salary $54,761.62 - $91,269.57 Annually Location ANNANDA...
By using Employment Crossing, I was able to find a job that I was qualified for and a place that I wanted to work at.
Madison Currin - Greenville, NC
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
BilingualCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
BilingualCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2021 BilingualCrossing - All rights reserved. 169 192