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Job Details

Customer Support Representative

Leawood, KS, United States

Posted on
Jun 16, 2022

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u003cpu003e**MEMBERS ONLY**SIGN UP NOW***. is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance, and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.u003c/pu003enu003cpu003eOur culture is intentionally results-driven and selfless with a relentless focus on our customers. We believe in trust, transparency, freedom, and responsibility with a commitment to meritocracy, inclusion, and diversity of thought. Continual investment in our over 1400 employees is also a core principle realized through ongoing professional development and providing opportunities to grow, develop and lead. **MEMBERS ONLY**SIGN UP NOW***. is headquartered in Burlington, MA with additional office locations and remote workers in cities across the U.S. and in the U.K.u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eReporting to the Client Relations Director , we are searching for a Customer Support Representative in our ClickSafety business unitu0026nbsp; u003ca href=u0022****target=u0022_blanku0022 rel=u0022noopeneru0022u003****The Customer Support Representative will have responsibility for supporting the ClickSafety e-learning client base as a member of our Customer Support Team.u0026nbsp;u0026nbsp;u003c/pu003enu003cpu003eClickSafety is a leading online safety management application designed for safety professionals. We provide web based learning and documentation solutions that help organizations execute training objectives online. Over the past thirteen years, our e-Learning solutions have been deployed to over 10,000 organizations worldwide. Our success is based on our employees, who share a common commitment to innovation and creativity and work together in a dynamic, rewarding environment.u0026nbsp;u0026nbsp; This position is located at our Burlington, MA office.u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eResponsibilities:u003c/pu003enu003cpu003eThis role will serve as the primary contact between ClickSafety and its customers for training, IT troubleshooting, processing orders timely and accurately, confirmation of pricing, fielding and managing unique customized requests and generation of all associated company reports for management and billing. Primary responsibilities include working as a specialist to facilitate solutions and communications with sales and other departments.u003c/pu003enu003cpu003eThe ideal candidate will have excellent verbal and written communication skills, a positive attitude, along with the ability to troubleshoot, diagnose and resolve customer issues in a technology based environment. Also, candidate will need flexibility with hours as position may include after hours and weekend support.u003c/pu003enu003cpu003eRequired Candidate Experience u0026amp; Qualifications:u003c/pu003enu003culu003enu003cliu003eMinimum of 2 yearsu0026rsquo; experience in sales or customer support for web-based business or software application provider.u003c/liu003enu003cliu003eBuild trust, confidence and goodwill with key customers by understanding their needs and articulating the ability of ClickSafety to meet the clientsu0026rsquo; needs with our products and services.u003c/liu003enu003cliu003eExperience interacting with field based sales teams through voice to voice, email and voicemail to deliver on strategic initiatives as it relates to the customers.u003c/liu003enu003cliu003eResearch customer related issues and take appropriate action to ensure needs of the customer and ClickSafety are efficiently and optimally met. Adept at trouble shooting and diagnosing and communicating customer support issuesu003c/liu003enu003cliu003ePerform projects and other activities as assigned to deliver consistently, exceptional key account customer and internal service.u003c/liu003enu003cliu003ePlanning, developing and managing of multiple client facing projects simultaneously.u003c/liu003enu003cliu003eResponsible for tracking and monitoring progress against a set of benchmarks and metricsu003c/liu003enu003cliu003eExcellent communication skills u0026ndash; both written and verbalu003c/liu003enu003cliu003eBilingual in English and Spanish not required, but an advantageu003c/liu003enu003cliu003eStrong Background working with Microsoft Office applicationsu003c/liu003enu003cliu003eComputer u0026ndash; Windows 2000Internet Explorer, Google Chrome, Mozilla Firefoxu003c/liu003enu003cliu003eStrong organizational skillsu003c/liu003enu003cliu003eThe ability to manage time and multi-tasku003c/liu003enu003cliu003e2 year college degree preferredu003c/liu003enu003c/ulu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003eCandidates should be aware that **MEMBERS ONLY**SIGN UP NOW***. currently maintains a policy requiring all employees to be fully vaccinated. Newly hired employees must be fully vaccinated by their start date.  **MEMBERS ONLY**SIGN UP NOW***. is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the Company to do so as provided under federal, state, and local law. Exceptions to the vaccine requirement may apply for employees living or working in Montana.u003c/pu003enu003cpu003e**MEMBERS ONLY**SIGN UP NOW***., LLC is proud to be an equal opportunity employeru0026nbsp;(M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with **MEMBERS ONLY**SIGN UP NOW***., LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.u003c/pu003enu003cpu003eu0026nbsp;u003c/pu003enu003cpu003e#LI-JD1u003c/pu003e,EqualOpportunityEmployerDescription:null,PayTransparencyPolicyStatement:null,MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:false,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:57b0d3c6-a250-9a6a-7787-1093a619de01,PublishedInternal:false,PublishedExternal:true,ExternalPostedDate:2022-06-16T15:59:52.015Z,InternalPostedDate:null},{JobBoardId:1584ac9c-71af-50ae-5ce8-fcc05fef0fe6,PublishedInternal:true,PublishedExternal:false,ExternalPostedDate:null,InternalPostedDate:2022-06-16T15:59:52.015Z}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null,CompensationAnnualMinimum:null,CompensationAnnualMaximum:null,CompensationHourlyMinimum:null,CompensationHourlyMaximum:null,CompensationCurrency:null});

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