Job Details

Part Time Bilingual Customer Service Coordinator

Company name
Capital One Financial Corporation

Location
Wilmington, DE, United States

Employment Type
Full-Time

Industry
Bilingual, Customer Service, Part Time

Posted on
Jan 17,2020

Valid Through
May 01,2020

Apply for this job






Profile

800 Delaware Avenue (18056), United States of America, Wilmington, DelawareAt Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.Part Time Bilingual Customer Service CoordinatorAt Capital One, we recognize that very few things are more personal and important than your money, and financial well-being. That’s why we’re looking for passionate, motivated, and tech-savvy individuals for our contact centers who are eager to help our customers. A role at a Capital One contact center offers a unique employment opportunity. You’ll work for a Fortune 100 company that still operates and innovates with the vigor of a start-up. You’ll develop transferable work skills in a job that helps customers when they need it the most. You’ll enjoy a generous benefits package at a company where you’re valued by leadership and your peers. If this sounds appealing, then apply to join our Capital One family!About the JobAnswer inbound calls from customers in call center environment who have general account inquiries, requests to negotiate terms, such as APR or credit limit, or close their account. Provides customer service and uses consultative sales techniques to retain customers. Uses computer programs to view account specific information, and documents any changes to the customer's account.General Responsibilities:Provide excellent Customer service to existing customersSales (Perform account level research and advise customer of products and services that may benefit them)Attend team meetingsStay abreast of all changes, developments and enhancements for all systems, products and upgrades.Update account information and complete accurate documentationReview documentation, ensuring loans meet policy guidelines, (giving customer and dealer approval to use loan)Effective time managementBasic Qualifications:High School Diploma, GED, or equivalent certificationFluent in both Spanish and EnglishPreferred Qualifications:At least 3 years of customer service experienceAt least 4 years of customer facing experience Hours:Training Schedule: 8 weeks, Monday through Friday 8:30am to 5:00pmShift Schedule: Monday through Friday 2:30pm to 7:30pm; every third Saturday 11:00am to 4:00pm with a rest day during the week.  At this time, Capital One will not sponsor a new applicant for employment authorization for this position.,educationRequirements:800 Delaware Avenue (18056), United States of America, Wilmington, DelawareAt Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.Part Time Bilingual Customer Service CoordinatorAt Capital One, we recognize that very few things are more personal and important than your money, and financial well-being. That’s why we’re looking for passionate, motivated, and tech-savvy individuals for our contact centers who are eager to help our customers. A role at a Capital One contact center offers a unique employment opportunity. You’ll work for a Fortune 100 company that still operates and innovates with the vigor of a start-up. You’ll develop transferable work skills in a job that helps customers when they need it the most. You’ll enjoy a generous benefits package at a company where you’re valued by leadership and your peers. If this sounds appealing, then apply to join our Capital One family!About the JobAnswer inbound calls from customers in call center environment who have general account inquiries, requests to negotiate terms, such as APR or credit limit, or close their account. Provides customer service and uses consultative sales techniques to retain customers. Uses computer programs to view account specific information, and documents any changes to the customer's account.General Responsibilities:Provide excellent Customer service to existing customersSales (Perform account level research and advise customer of products and services that may benefit them)Attend team meetingsStay abreast of all changes, developments and enhancements for all systems, products and upgrades.Update account information and complete accurate documentationReview documentation, ensuring loans meet policy guidelines, (giving customer and dealer approval to use loan)Effective time managementBasic Qualifications:High School Diploma, GED, or equivalent certificationFluent in both Spanish and EnglishPreferred Qualifications:At least 3 years of customer service experienceAt least 4 years of customer facing experience Hours:Training Schedule: 8 weeks, Monday through Friday 8:30am to 5:00pmShift Schedule: Monday through Friday 2:30pm to 7:30pm; every third Saturday 11:00am to 4:00pm with a rest day during the week.  At this time, Capital One will not sponsor a new applicant for employment authorization for this position. No agencies please.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).,employmentType:SV,identifier:R90585,industry:Part time,title:Part Time Bilingual Customer Service Coordinator,url:https://www.capitalonecareers.com/job/wilmington/part-time-bilingual-customer-service-coordinator/1732/14891985,hiringOrganization:{@type:Organization,name:Contact Center},jobLocation:{@type:Place,address:{@type:PostalAddress,addressLocality:Wilmington,addressRegion:Delaware,addressCountry:United States,streetAddress:,postalCode:}}}

Company info

Capital One Financial Corporation
Website : http://www.capitalone.com

Similar Jobs:
Overview\nAramark (NYSE: ARMK) proudly serves the world\u2019s leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and...
Migrant Outreach Coordinator
Location : Salem, NJ
POSITION SUMMARY: The basic function of the Migrant Health and Outreach Coordinator is to assist with developing, planning and coordinating the function of the department and to oversee the duties of the Outreach Specialists and D...
Clinical Pharmacist
Location : Newark, DE
Req ID: 68760BR Job Description Telework position, can be located anywhere in the US. This position is responsible for member-facing clinical outreach to support Medicare Part D stars initiatives. Fundamental Components includ...