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Job Details

Bilingual Customer Service Representative

Company name
Security Finance

Location
Stafford, TX, United States

Employment Type
Full-Time

Industry
Customer Service, Bilingual

Posted on
Jan 01,2019

Valid Through
Apr 16,2019

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Profile

Job Description

Overview

Supports the branch manager in the daily operation of the branch office.

Responsibilities

Provides courteous customer service

Solicits for new or renewed customer business on every contact

Receives loan payments and posts to customer accounts

Maintains cash drawer accuracy and security

Prepares and handles office deposits and maintains checkbook accuracy

Prepares and processes loan applications; closes approved loans

Performs collection activities on delinquent accounts, by both written and verbal communications

Assists with the development and training of all new personnel

Maintains compliance with company policies and procedures

Maintains accurate filing and record-keeping system

Prepares and assemble reports for remittance, and for branch record-keeping

Prompt and regular attendance is required

Qualifications

Bilingual in English/Spanish.

Prior experience with customer service

Basic math and money handling skills; able to count cash accurately

Ability to obtain license, certification, and/or governmental approval to provide ancillary products and services, as applicable

Valid driver’s license and daily access to a reliable automobile for business use

Computer literate with ability to operate a ten-key calculator

This is an office position that consistently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.  Requires the ability to communicate verbally and in writing.

This position frequently operates a standard telephone.

This position may travel requiring driving, and may require walking on uneven ground, climbing small stairs.

High school diploma or equivalent

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Company info

Security Finance
Website : http://www.security-finance.com

Company Profile
Security Finance is licensed to offer traditional installment loans, which vary in amount and terms and available ancillary products based on the state of operation and the type of license obtained within that state. We offer our installment loans from conveniently located branch offices in order to provide personal service within the community. Use the locator to determine if there is an office in your local area. To apply for a loan, you may call that office or apply in person at a time convenient to you during our business hours. After completing the application, the office personnel will complete a verification and underwriting process to determine if you qualify for a loan in the amount you requested. Our personnel can assist in finding an installment loan within your budget. Installment loans have monthly terms consisting of equal monthly payments, with no balloon payments or prepayment penalties. In certain cases, you may be able to renew or refinance your account to receive additional cash prior to the full payment of the original loan. A renewal is a new loan that pays off the balance in full (less any refunds due to you) of the prior loan and gives the remaining difference to you as cash proceeds. You will need to determine if the costs related to the renewal loan makes financial sense for your situation. This website provides links to consumer education sites unrelated to Security Finance that may assist you in making that determination. Send comments about this website to webmaster@security-finance.com

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