Job Title
Child Support Officer IV
Job Profile
Conducts and oversees detailed in office investigations to locate parties, verify employment and determine assets
As team leader, assigns and monitors work of assigned staff
Responds to complex inquiries and complaints from customers
Explains Child Support Program policies, procedures and regulations to customers
Researches case information on the Texas Child Support Enforcement System (TXCSES); maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states' IV-D regulations
Provides training and technical assistance to office staff
Negotiates out-of-court settlements and agreements with parties
Prepares documents relating to legal and administrative actions to establish or enforce child support orders
Documents all actions taken
Attends work regularly in accordance with agency leave policy
Complies with all agency policies and procedures, including but not limited to applicable security and safety rules, regulations, and standards
MARGINAL JOB FUNCTIONS
Supervises office staff in the absence of the office manager and/or supervisor
Assesses the validity of complaints against the IV-D program with impartiality
Attends court to assist legal staff as needed
Performs related work as assigned
MINIMUM QUALIFICATIONS
High school graduation or equivalent
Graduation from an accredited college or university; may substitute full-time Child Support Program, investigations, credit collections, legal assistant, legal secretary, IV-A eligibility specialist or closely related experience for required education on a year-for-year basis
Two additional years full-time Child Support Program, investigations, credit collections, legal assistant, legal secretary, IV-A eligibility specialist or closely related experience of which one of the two years of experience must be as a Child Support Officer or an equivalent position in a IV-D agency or private sector is required
Extensive knowledge of investigative practices and techniques
Extensive knowledge of child support policies, procedures and processes
Extensive skill in communicating effectively
Extensive skill in negotiating and interviewing
Extensive skill in using a computer for word processing and data entry/retrieval
Extensive skill in establishing and maintaining effective working relationships with other employees and the public
Extensive skill in working under pressure and meeting deadlines
Extensive skill in basic mathematical computations
Must be able to lift 25 lbs
PREFERRED QUALIFICATIONS
Graduation from an accredited four-year college or university
Bilingual in English and Spanish
TRAVEL
25% required
Salary
3,064-$3,169
Job URL
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Location: USA-TX-Austin |
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Date Last Verified
Sep 05,2010 |
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Posted on
Jul 22,2010 |
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Company info
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